Terms & Conditions


By submitting an order you certify that the home is ready for photos. Our photographers are not responsible for moving items or staging the home in any way.

Color accuracy is not guaranteed and minor imperfections may be present. Item removal such as oil stains on driveway, power lines, dead grass, etc, can be requested at a cost of $2.50-$5.00 per photo, depending on complexity.

Photos taken on Saturday will be returned on Monday along with MLS input sheets.

  • The agent is purchasing “usage rights” to the photos which is only for the term the home is on the market. Once the home is taken off the market, for any reason, the agent no longer has ANY rights to the photos.
  • “Usage Rights” may not be sold, given or transferred without consent of Rocket Lister. Including, but not limited to the homeowner or another agent.
  • “Usage Rights” does not give agents the right to use the photos on their website for any purpose other than marketing the subject property.
  • Rocket Lister owns full rights to the photos and may use to market and resell the photos as we see fit.

Same Day Cancellations

Any scheduled appointment that is canceled the same day or after 5pm the day before the scheduled appointment will incur a $25 cancellation fee. Our photographers will photograph on rainy days unless their equipment is in danger of being damaged. Same day cancellations or postponements due to the weather will incur a $25 cancellation fee.

Neighborhood Photos

Neighborhood photos must be requested at time of ordering. We do not guarantee a specific amount of neighborhood photos. Rocket Lister retains the right to reuse neighborhood photos and resell them as “Stock Neighborhood Photos” as they are sold with usage rights and not ownership rights.

Location of desired neighborhood photos must be provided by the Customer on the order form. Our photographers will not drive around looking for neighborhood amenities unless directions are given and will not break rules regarding trespassing. We must have permission and access to each requested area. We will not photograph neighborhood pools/spas that contain people and we will not photograph schools without written authorization from a representative of the school.

Return Trip Charges

There is a $25 charge for having to return to the property when the Company is not at fault. This includes, but is not limited to: no key in lockbox, incorrect/missing lockbox code, request for post installation on a separate day than photos, gate code or alarm code not given.

Distance Charges

While we service most of the valley, however, listings located beyond a 1 hour radius may incur an extra fee to cover our additional fuel and labor expenses. By submitting the order you agree to pay the distance charge(s) according to our Service Area rate sheet.

Post Installation/Removal

Post installation has inherent risks. It is the Customer’s responsibility to mark the desired location of the post. In the absence of a marked post location, we will make a good faith effort to safely install the post. The Customer is responsible to advise us of specific HOA rules regarding post installations, if any. The Company assumes NO LIABILITY for any damage and will not reimburse a homeowner, HOA, or customer for any expenses, damages, or repairs (including but not limited to water bill, plumbers bill, landscaping).

Note:  Blue Stake (http://www.arizona811.com) is a free service that marks buried utility lines (power, gas, water lines in metal pipe, telephone, and television cable).

Post installation warranty – If the post falls or leans within 15 days of installation, we will reinstall the post in the same location at no charge. After the 15 day period, we charge a nominal fee to reinstall a post. We are not responsible for signs falling off of the post for any reason, including, but not limited to weather, vandalism, or faulty posts.

The Customer is responsible to advise Rocket Lister when the listing closes so we can schedule pick up of the sign/ post. A removal request may be placed by phone or email. We strive to remove the post within 2 business days of the  request. Customers may not remove the post from the property. If we can not recover our post for any reason including being lost, stolen or damages beyond repair, there will be a $65 replacement fee.

MLS Entry

We will input listings for Agents upon request. Login information must be an administrative login that is provided by a local MLS. Personal MLS logins should not be given to Rocket Lister. Rocket Lister assumes no liability for any login information provided that is not for support personnel. Extra fees may apply for an “admin” login. Please contact MLS for the “Application form for administrative support personnel access to MLS” to give Rocket Lister permission to enter listings into your MLS.

Storing Agent Inventory

We offer FREE storage and inventory of Agent signs, riders and lockboxes. When placing an order, the Agent may request installation of the sign(s), rider(s) or lockbox(es). We strive to install the requested inventory and complete photo services in one appointment.

While we track Agent inventory, it is ultimately up to the Agent to ensure we have the appropriate items needed to fulfill all orders. We are not responsible for damage or loss of Agent inventory while they are at the listed property.

We will not store agents brochure boxes or flyer tubes left on our posts. Agent brochure boxes or flyer tubes need to be removed from the post prior to us removing the post. We are not responsible for agents lost or stolen brochure boxes or flyer tubes.

Removing Agent Inventory

We will remove Agent items upon request once the listing closes, for free. We only remove items that we are instructed to remove. Other items will be left at the property. If incorrect codes are given for lockboxes, we will attempt to contact the agent for the correct code. If we are unable to reach the Agent, we will leave the lockbox at the property. We will return to remove the item(s) upon request and bill the agent a $15 return trip charge.

Text for Info Riders

Text for Info sign riders are provided as free lead generating tool for agents. From time to time we run out of stock of Text for Info sign riders. In such event, we will not return to place the sign rider on the post. However, the Agent is able to pick up a Text for Info sign rider at our office if more stock is available and prior notice is received.

We will not place our Text for Info sign riders on posts that are not ours.

Vacant Properties

We reserve the right to change the time photos are to be taken on the day of the scheduled photo shoot if the property is vacant. If we are required to meet someone at the property we must be advised at time of ordering.


Payment via credit card is required to book an appointment. Credit card(s) on file may be used for payment on any prior invoices that are outstanding. Monthly invoicing is available on a case by case basis at Rocket Lister’s discretion. If any amount of a service charge/invoice is disputed, the Customer shall inform Rocket Lister of the grounds for such dispute within seven (7) days of invoice date and shall pay Rocket Lister the value of the invoice less the disputed amount in accordance with these payment terms. Unpaid invoices over 30 days may be sent to collections and will include any debt collector fees, and if applicable, any lost post fees if we were unable to recover our post.

Pricing for most of our services is based on the square footage of the property. We may verify the actual square footage on the county assessors website and adjust the final price if necessary.

Email Opt-In

You will automatically be opted into our email database to receive occasional emails from Rocket Lister about (new) products and services. You may unsubscribe at anytime by clicking on the unsubscribe button at the bottom of the email(s) received.

We are not liable for damages that exceed that transaction value of rendered service(s).

We reserve the right to change the Terms and Conditions at anytime without notice.