Terms & Conditions

Definitions

For the purposes of these Terms of Service ("Terms"):

  • Active Marketing Period: The period during which the subject property is actively listed for sale or rent under a valid listing agreement, as evidenced by its status in the applicable Multiple Listing Service (e.g., ARMLS).
  • Media: All photographs, videos, floor plans, virtual tours, and other content created or provided by Rocket Lister.
  • Client: The individual or entity engaging Rocket Lister’s services for the creation or use of Media.
  • Termination Event: The earlier of: (a) the closing of the property sale or lease; (b) expiration, cancellation, or withdrawal of the listing agreement; (c) the Client ceasing to represent the property; or (d) any breach of these Terms.
  • MLS: Any Multiple Listing Service, including but not limited to the Arizona Regional Multiple Listing Service (ARMLS).
  • Third-Party Platform: Any website, service, or entity (e.g., Zillow, Redfin) that receives or displays Media through syndication or other means.

Copyright Ownership

All Media created by Rocket Lister is the sole and exclusive property of Rocket Lister and is protected under U.S. Copyright Law (Title 17, U.S. Code). Rocket Lister retains perpetual copyright ownership of the Media, and no transfer of ownership occurs under these Terms. Rocket Lister embeds metadata in all Media to indicate copyright ownership and licensing terms, including creation date, license scope, and contact information. Any removal, alteration, or circumvention of this metadata constitutes a breach of these Terms and may result in liability under the Digital Millennium Copyright Act (DMCA).

Limited License Grant

Rocket Lister grants the Client a non-exclusive, non-transferable, revocable license to use the Media solely for marketing the subject property during the Active Marketing Period. This license does not include any right to sublicense, sell, distribute, or syndicate the Media without Rocket Lister’s express written consent. The license terminates automatically upon a Termination Event.

License Duration & MLS Compliance

The license granted for the use of Media is limited to the Active Marketing Period and expires upon a Termination Event. Client shall ensure that no MLS or Third-Party Platform displays, distributes, sublicenses, or otherwise makes available the Media after such expiration. Client shall comply with all applicable ARMLS rules and policies when using Media and represents and warrants that they will not authorize any use or distribution beyond the Active Marketing Period except as expressly permitted by Rocket Lister in writing.

Restrictions on Use

Client agrees to:

  • Use the Media only for marketing the subject property during the Active Marketing Period.
  • Not transfer, sell, distribute, or syndicate the Media to any third party, including MLS or Third-Party Platforms, without Rocket Lister’s written consent.
  • Configure MLS settings (e.g., "Private While Off-Market" in Flexmls) to prevent display of Media after a Termination Event.
  • Promptly request removal of Media from all MLS systems and Third-Party Platforms upon a Termination Event.
  • Ensure that all Media submitted to MLS or Third-Party Platforms retains Rocket Lister’s embedded metadata intact.
  • No Modifications or Derivative Works; Watermarks; CMI
    • (a) No Derivatives. Except as expressly authorized in writing by Rocket Lister, neither Client nor any MLS nor any Third-Party Platform may create, authorize, or permit derivative works from the Media, including without limitation editing, cropping, overlaying graphics or frames, adding or substituting watermarks/branding, color grading, compositing, background removal, AI-based alterations or “enhancements,” or any other modification.
    • (b) Narrow Technical Adaptations Only. Solely to facilitate display during the Active Marketing Period, Client may perform non-destructive technical adaptations strictly necessary to meet platform specs (format conversion, downscaling, lossless/loss-limited compression). Any adaptation must preserve composition, attribution, and all embedded EXIF/IPTC data, must not add third-party branding, and must cease upon a Termination Event.
    • (c) Watermarks and Branding Prohibited. No MLS or Third-Party Platform may add, substitute, or overlay any watermark, logo, frame, badge, or branding to the Media without Rocket Lister’s prior written consent. Any such addition constitutes an unauthorized derivative work and a material breach.
    • (d) Copyright Management Information (CMI). Client, MLS, and Third-Party Platforms shall not remove, alter, obscure, or falsify copyright notices, EXIF/IPTC metadata, digital watermarks, or other CMI in or accompanying the Media. Any such conduct may violate 17 U.S.C. §1202 and gives rise to statutory damages and other remedies.
    • (e) Removal and Cooperation. Upon Rocket Lister’s request, Client shall promptly cause any modified or watermarked copies to be removed or replaced and shall cooperate to remediate unauthorized derivatives, including by instructing MLS and Third-Party Platforms to do the same.
    • (f) No Conflict/No Waiver. Any conflicting terms accepted by Client with an MLS or platform do not grant rights in the Media beyond this Agreement. No course of dealing or platform practice waives Rocket Lister’s rights.

Client Obligations for Third-Party Notification

Client shall:

  • Notify any MLS or Third-Party Platform in writing, at the time of Media submission, that the Media is subject to a limited license from Rocket Lister and may only be used during the Active Marketing Period.
  • Upon a Termination Event, immediately request in writing the removal of the Media from all MLS systems, Third-Party Platforms, websites, and archives.
  • Provide Rocket Lister with copies of such notifications and removal requests upon demand.
  • Represent and warrant that they will not authorize or enable any third party to archive, cache, or retain the Media beyond the Active Marketing Period.

Volitional Conduct and Copyright Infringement

Any display, distribution, syndication, archiving, or other use of the Media beyond the Active Marketing Period constitutes a volitional act of direct copyright infringement under U.S. law, as it requires affirmative conduct to retain, host, or make available the Media after license expiration or revocation. This includes actions by MLS providers (e.g., ARMLS) or Third-Party Platforms (e.g., Zillow) that continue to display Media for off-market properties. Client shall not engage in or enable such volitional acts and agrees that Rocket Lister may pursue direct, contributory, or vicarious infringement claims against any party engaging in them, consistent with precedents such as CoStar Group, Inc. v. LoopNet, Inc. and VHT, Inc. v. Zillow Group, Inc.

DMCA Protections and Takedown Procedures

Rocket Lister reserves all rights under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. Unauthorized use, display, distribution, or syndication of the Media after a Termination Event constitutes copyright infringement. Rocket Lister may issue DMCA takedown notices to service providers hosting or displaying the Media without a valid license, requiring immediate removal. Client agrees to cooperate with any DMCA process, including providing information about submissions to MLS or Third-Party Platforms. Failure to comply with a DMCA notice may result in liability for damages, including statutory damages up to $150,000 per infringed work.

Indemnification

Client agrees to indemnify, defend, and hold harmless Rocket Lister, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) Client’s breach of these Terms, including unauthorized use, distribution, or syndication of the Media; (b) third-party claims alleging infringement based on Client’s representations or submissions of the Media; or (c) Client’s failure to ensure removal of the Media after a Termination Event. Client shall promptly notify Rocket Lister of any such claim and cooperate in its defense.

Remedies for Breach

In the event of any breach, including unauthorized use or failure to remove Media after a Termination Event, Rocket Lister shall be entitled to:

  • Immediate injunctive relief without proof of irreparable harm.
  • Actual, consequential, and punitive damages.
  • Liquidated damages of $500 per day per instance of unauthorized use, as this amount reasonably reflects the difficulty in ascertaining actual damages.
  • Reimbursement of all costs, including attorney fees and court costs. These remedies are cumulative and in addition to any other rights under law, including copyright infringement claims under U.S. Copyright Law.

Extended Use and Licensing

Any use of the Media beyond the Active Marketing Period, including for historical records, syndication archives, or off-market displays, requires a separate written license agreement from Rocket Lister, which may involve additional fees. Inquiries regarding extended licensing should be directed to ryan@rocketlister.com. Rocket Lister reserves the right to directly license the Media to third parties (e.g., MLS providers or Third-Party Platforms) and to pursue infringement claims against unauthorized users.

Audit and Monitoring Rights

Rocket Lister reserves the right to monitor and audit Client’s use of the Media, including through third-party tools or requests for documentation, to ensure compliance. Client shall cooperate fully with any such audit and reimburse Rocket Lister for costs if a breach is discovered.

Acceptance of Terms

By clicking "Pay Now" or otherwise submitting an order through Rocket Lister’s dashboard or website, Client affirmatively agrees to these Terms. This constitutes a legally binding agreement under applicable contract and copyright law, consistent with standards outlined in MRIS v. AHRN.

Modifications

Rocket Lister reserves the right to modify these Terms at any time. The current version will always be available at www.rocketlister.com/terms-and-conditions.

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Arizona, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, with the prevailing party entitled to recover attorney fees.

Survival

The provisions regarding copyright ownership, license restrictions, indemnification, remedies, and dispute resolution shall survive any termination or expiration of these Terms.

Next Day Service

  • Next Day Service is subject to availability
  • Not available in all service areas
  • Must be received before 4pm on the day prior to the desired service appointment(s).
  • Scheduled at our discretion for the next day.
  • During periods of high demand, we cannot guarantee Next Day Service. We strive to publicize notifications when demand exceeds capacity but the absence of a posted notification does not guarantee Next Day Service is available. If an order is received that we cannot fulfill the next day, we will notify the agent and offer the next available day. No compensation or discount will be given when we experience high demand and the agent was notified.

Orders received after 4pm Friday will be considered received the following Monday. Holiday and closure restrictions may also apply.

Scheduling

    Twilight/Sunset time slots are considered premium time slots due to their popularity and limited nature. A premium charge is required regardless if twilights are requested or provided. The company reserves the right to determine Twilight timeslots.

    Preferred time selections require two (2) or more business days advanced notice and are not guaranteed.

  • We typically provide thirty (30) minute arrival windows. We do not offer exact times of arrival nor guarantee the duration of the service.
  • Upon request, we can contact the party listed in the Contact Name field using the number provided in the Contact Number field. If no name and/or number is provided, or if the information entered is incorrect, your order placement is considered consent to our entry into the property listed in the Property Address field.
  • An email or text is considered contact. Contact does not mean we’re going to call.
  • As a courtesy, our photographers can text someone prior to arrival if requested, cell phone reception permitting. The call will be placed from the previous property. We cannot/do not call X minutes before anticipated arrival. If a call is placed to inform of expected arrival and the call is not answered, or if our photographer is unable to place a call because of technical and/or safety reasons, our photographer will still arrive at the property and begin taking photos.
  • Specialty services, including but not limited to Drone, Matterport, Video & Twilight shots are not subject to Next Day Service and will be scheduled based solely on availability.
  • We must be informed of any/all date and/or time restrictions at time of order.
  • By placing an order you hereby grant us permission and authorization to enter the property entered into the Property Address field of the order form.
  • Orders must be placed using the online order form found at RocketLister.com. If an order is placed online, you will be provided a Work Order number. If you enter an order online but receive an error, cannot submit for any reason, or are not provided a Work Order number, it is not a valid order and cannot be scheduled. If you are unable to place an order online and we cannot help you resolve the issue, we will accept an order via phone and/or email.
  • Orders placed by email or phone do not qualify for Next Day Service, though we will strive to service the property the next day if processed before 2pm.
  • Orders placed by email or phone are not considered valid until they are manually entered into our system. We do not guarantee a confirmation time for email or phone orders. By placing an order via email or phone, you certify that you have read, understand, and accept these terms.
  • Accuracy of order information is the responsibility of the real estate agent, including: address, access instructions, CBS codes, selecting service(s), contact phone numbers, inventory requests (signs, lockboxes, riders, etc) and all other pertinent information.
  • If a real estate agent authorizes another party to place an order on their behalf, the real estate agent maintains responsibility for providing accurate information.
  • The real estate agent certifies they have the authority to extend consent for us to enter the property and render the ordered service(s).
  • If you are placing an order on behalf of a real estate agent, you certify that you are authorized to do so and have read, understand and accept these terms.
  • We are not liable for damages above the transaction value of any rendered service(s).

Photography

    By submitting an order you certify that the home is ready for photos. The Photographer must be allowed to take photos of all areas and rooms without interruption and/or waiting for any form of preparation, to include entry, access, and asset delivery. Our photographers are not responsible for moving items or staging the home in any way.

    Color accuracy is not guaranteed and minor imperfections may be present. Item removal such as oil stains on driveway, power lines, dead grass, etc, can be requested at a cost of $2.50-$25.00 per photo, depending on complexity.

    Photos taken on Saturday will be returned on Monday along with MLS input sheets.

  • Photography service duration(s) are not guaranteed to equal the actual amount of time spent on a property. We guarantee only the completion of all ordered services.
  • In the event that access to the property is delayed through no fault of our own, the number of photos delivered may be lower than usual. No discount or refund will be given.
  • In the event that the home is not ready for photos upon our arrival, the number of photos delivered may be lower than usual. No discount or refund will be given.
  • Our photographer will enter the property using the method prescribed during the ordering process. If an access code is given, whether in the form of a CBS, gate, door, mechanical lockbox, or other means, our photographer will enter using said code, unless specifically informed not to at the time of ordering.
  • If we are required to meet someone at the property we must be informed of this at the time the order is placed.
  • If the property is in a gated or otherwise secured area, we must have access to the property granted at time of order, or be told how access is granted to said secure location without having to call, text, email, or otherwise contact anyone.
  • Our photographer must be afforded a safe and uninterrupted environment conducive to the completion of his assigned task.
  • Our photographer will not enter an area where his personal safety, property (personal and/or company), or well being is threatened. This includes hostile/unsafe environments, dogs or other potentially dangerous pets, etc.
  • It is the photographer's sole discretion whether an environment is safe or not.
  • Extra services may be ordered on-site but may not be completed during the same service appointment, depending on the photographer’s schedule.
  • Should it be determined we have to return for missing shots we will make attempts to get to the property in as short a time as possible, but make no promise nor guarantee of how long it will take us to return to reshoot and/or return the finished photos.
  • Community shots must be requested at time of order. We do not guarantee a number of photos that will be provided when community shots are ordered. One or more photos of an area not within the property line of the property where the main shots were taken is considered “community shots”.
  • The purchase of community shots does not guarantee new photos will be taken while servicing the property. RocketLister retains the right to reuse photos of community areas taken on previous orders and consider this fulfillment of the community shot fee.
  • Location and directions to requested community shots must be provided. Unless within the immediate and visible proximity of the property we are shooting, we will not attempt to drive around and look for community area, unless directions are provided. Directions must be accurate. Accuracy is the responsibility of the agent placing the order.
  • We will not break any rules or laws attempting to get community shots, including trespassing. If we are approached by anyone, whether in a position of authority or not, and told we cannot shoot or are asked to leave we will immediately stop shooting and will consider whatever shots we managed to get, no matter how many or how few, as long as there are one or more, to be completion of the community shots request, and will be billed as such.
  • We must have permission and access to all requested areas.
  • We will not shoot a community area if there are people present. This includes pool, common areas, gyms, playgrounds. We will attempt to get a photo from a distance.
  • We will not shoot school campuses without express written consent from a representative of said school with authority to authorize such permission.

Twilight Shoots

  • Twilights are an additional charge and must be added to a photo package.
  • Twilights are not stand-alone services; if photos are required one day/time and twilights another day/time, this would be two photo orders and one twilight order.
  • Twilights are not subject to next-day service.
  • Twilights have limited availability.
  • The twilight charge is for the time slot. It does not guarantee a specific number of photos; rather, it holds the premium time slot for shots to be taken. If a twilight is canceled, the twilight fee will still be in place, along with any other fees (SDC, OSC, etc.) as that twilight slot was reserved and then canceled.
  • Twilights must be requested at the time of order.
  • Twilights work best with outdoor lighting. A property with little to no lighting will not turn out well and it is strongly recommended that low-light properties not have twilight photos taken.

Drone Photography

  • Drones are an additional charge and must be added to a photo package.
  • Drones are not stand-alone services; if photos are required one day/time and drones another day/time, this would be two photo orders and one drone order.
  • Drones are not subject to next-day service.
  • Drones have limited availability.
  • The Drone service is considered a premium service. There is no guarantee as to the number of photos provided. If a drone is canceled, the drone charge will still be in place, along with any other fees (SDC, OSC, etc.) as that drone slot was reserved and then canceled.
  • Drones must be requested at the time of order.

Same Day Cancellations

  • A Same Day Cancellation Fee (SDC) of $25 will be added to a work order for any service that is canceled after 8am the day of the appointment up to one hour before the start time of the appointment.
  • There can and will be multiple SDCs for a property with multiple cancellations.
  • After three SDCs, a property will be sent to billing for collection on the cancellations before services are provided on the property.
  • An SDC can be combined with other charges.

On-Site Cancellations

  • An On-Site Cancellation (OSC) of $40 will be added to a work order for any service that is canceled within one hour of the start time of the appointment.
  • Any situation that arises that prevents us from completing service at a property may be subject to an On-Site cancellation. Examples include not being given access to the property, the key provided does not work, etc.
  • If our photographer is being delayed by anything outside of his control, such as agent/occupants staging or cleaning, an On-Site cancellation may be charged.
  • An On-Site cancellation can be combined with other charges, except a SDC. We will not charge an On-Site cancellation and a SDC for the same occurrence.

Return Trip Charges

There is a $25 charge for having to return to the property when the Company is not at fault. This includes, but is not limited to: no key in lockbox, incorrect/missing lockbox code, request for post installation on a separate day than photos, gate code or alarm code not given.

Distance Charges

Service appointments located outside a 30 mile radius of our office may be subject to an additional fee to cover increased travel expenses (fuel and time). By submitting the order, you agree to pay the distance charges, calculated at a cost of $2.00 per mile beyond 30 miles.

Post Installation/Removal

It is your responsibility to inform Rocket Lister that the listing has closed so that we may pick up our sign post. If we can not recover our post for any reason including being lost, stolen or damages beyond repair, there will be an $80 replacement fee.

We are not responsible for signs falling off of the post for any reason, including, but not limited to weather, vandalism, or faulty posts. Posts will be installed on the property at the installers discretion, unless a preferred location is expressed by the agent beforehand. A return trip charge of $25 will be assessed to return to the property to move the post to a new location.

It is your responsibility to inform Rocket Lister of specific HOA rules regarding post regulations. If a post is removed by the HOA and we are not able to recover the post there will be a lost post fee of $80 assessed to the agent.

Agents may not remove the post from the property. We will not go to a different location to pick up the post. Posts removed from the property will be considered “lost” and a lost post fee of $80 will be assessed.

A removal request may be placed by phone or email. We will usually remove the post within 2 business days of the removal request being placed.

If we damage an irrigation or sprinkler line we will send our landscaper to repair it within two business days. If it is a main water line we will send someone out asap. We will not pay a vendor that a third party contracted to repair the water line as we have our own.

Post installation has inherent risks. It is the Customer’s responsibility to mark the desired location of the post. In the absence of a marked post location, we will make a good faith effort to safely install the post. The Customer is responsible to advise us of specific HOA rules regarding post installations, if any. The Company assumes NO LIABILITY for any damage and will not reimburse a homeowner, HOA, or customer for any expenses, damages, or repairs (including but not limited to water bill, plumbers bill, landscaping).

Note: Blue Stake is a free service that marks buried utility lines (power, gas, water lines in metal pipe, telephone, and television cable).

Post installation warranty

If the post falls or leans within 15 days of installation, we will reinstall the post in the same location at no charge. After the 15 day period, we charge a nominal fee to reinstall a post. We are not responsible for signs falling off of the post for any reason, including, but not limited to weather, vandalism, or faulty posts.

The Customer is responsible for advising Rocket Lister when the listing closes so we can schedule pick up of the sign/ post. A removal request may be placed by phone or email. We strive to remove the post within 2 business days of the request. Customers may not remove the post from the property. If we can not recover our post for any reason including being lost, stolen or damaged beyond repair, there will be an $80 replacement fee.

MLS Entry

We will input listings for Agents upon request. Login information must be an administrative login that is provided by a local MLS. Personal MLS logins should not be given to Rocket Lister. Rocket Lister assumes no liability for any login information provided that is not for support personnel. Extra fees may apply for an “admin” login. Please contact MLS for the “Application form for administrative assistant personnel access to MLS” to give Rocket Lister permission to enter listings into your MLS.

  • MLS Entry requires an active real estate agent with access to the MLS
  • We have until 2pm the day after photos were taken to get the property entered into the agent's MLS
  • If we are unable to access the MLS for any reason (wrong credentials, login disabled, etc) the 2pm deadline is waived
  • The agent is responsible for MLS accuracy
  • We will never activate a property
  • We must be told at the time of order if the property is to be entered into an agent account other than the agent’s account that ordered the service
  • If we have to enter a property more than once for any reason that is not our fault (told to enter under the wrong agent, agent deleted property) there will be an additional charge for every additional entry
  • If we have to make multiple entries (for rent, for sale) there will be an additional charge for every additional entry

Marketing Materials

  • In order for us to begin creating Marketing Materials, we require a listing to be in an Active status on the MLS (Active, Under Contract, etc).
  • Marketing Materials are delivered within three business days of the listing going active on the MLS.
  • Agent logos and pictures can be added to the marketing links, but they must be provided by the agent.
  • Updates to prices can be made on the Manage Listing page at app.rocketlister.com.
  • A Marketing Materials order includes one entry. If more than one entry is required (one for sale, one for rent, etc.) there will be an additional charge for each extra entry.
  • Some RocketLister marketing materials are bound by third party Service Level Agreements and we will not circumvent any policy or procedure that causes us to operate out of the scope permitted by a third-party service.
  • Marketing Materials are provided during the sale of the original listing. If a property is sold, or in any other way taken off the market, re-creation of said materials will be a new order.
  • We do not “repost” to any third-party websites.
  • We will correct any mistakes made by us during the entry process. We will not make continuous updates to marketing materials, such as posting open house dates/times.
  • RocketLister does not provide technical assistance with third party websites.

Storing Agent Inventory

We will store agent's signs, riders and lockboxes for free. We will install the sign, rider or lockbox at the time the photos are taken most of the time. The agent must request the installation of their sign/rider/lockbox at the time the order is placed. We will not install the items without being instructed to.

We will track the agent's inventory, but it is ultimately up to the agent to ensure we have the appropriate amount of items needed to fulfill all orders. We are not responsible for damage or loss of the agent's sign, rider or lockbox while they are on the property.

We will not store agents' brochure boxes or flyer tubes left on our posts. Agent's brochure boxes or flyer tubes need to be removed from the post prior to us removing the post. We are not responsible for agent's lost or stolen brochure boxes or flyer tubes.

We reserve the right to recycle or discard any inventory that we store that is not used on a listing for a period of over two (2) years.

Removing Agent Inventory

    We will remove Agent items upon request once the listing closes, for free. We only remove items that we are instructed to remove. Other items will be left at the property. We will return to remove the item(s) upon request and bill the agent a $25 return trip charge.

  • We are not responsible for items lost/damaged/stolen as a result of us not being notified of a removal.
  • We must have accurate information to successfully remove a lockbox. If we do not have the correct lockbox codes the lockbox may be left at the property. If a lockbox is left at a property for this reason we may offer to return to the property as a courtesy for a second attempt, but we are not required to do so.
  • We will not remove another company's post. If we accidentally remove a different company’s post we will return it to them, if we are notified of the error in time (before the post is used elsewhere).
  • Additional charges may apply if multiple trips are required to remove items when the fault is not ours.
  • In most cases, we will get items removed within two business days of email requests being received by us via email. A business day is Monday through Friday between 8am and 2pm. A request received after 2pm will be considered ordered on the following business day. Example: a request received at 3:30pm on Monday will be considered requested Tuesday, we will have it removed by Thursday barring anything preventing us from being able to perform the removal.

Item Pickup and Delivery

  • RocketLister may, as a courtesy, pick up items (lockboxes, signs, etc.) from an agent’s requested location other than the target property.
  • If we have to pick up items needed to complete service at a property, the pickup will happen before service on the property.
  • We require a turnaround time of 2–3 business days between the date inventory is picked up and the date it is available on our website or available for installation on a property.
  • If a pickup is required, service on the property no longer applies for next-day service.
  • Delays in pick-ups will cause delays in service on the property.
  • We can also drop off items to a different property or location, though this is a courtesy and is not guaranteed.

Vacant Properties

We reserve the right to change the time photos are to be taken on the day of the scheduled photo shoot if the property is vacant. If we are required to meet someone at the property, we must be advised at the time of ordering.

Online Ordering

  • All credit cards are stored on a secure 3rd party website.
  • In the event of ANY fees, you hereby agree to allow RocketLister to charge to any of the credit cards we have on file. Including, but not limited to Lost Post Fees, cancellation fees and return trip fees.

Payment

A credit card is required to book an appointment. Payment will be processed at the time the order is placed. Credit cards on file may be used for payment on any prior invoices that are outstanding. Monthly invoicing is available on a case-by-case basis at Rocket Lister’s discretion. If any amount of the invoice is disputed by the Client, the Client shall inform RocketLister of the grounds for such dispute within seven (7) days of the invoice date and shall pay RocketLister the value of the invoice less the disputed amount in accordance with these payment terms. Invoices that are 30 days or more overdue may be sent to collections and will include any debt collector fees, and if applicable, any lost post fees if we were unable to recover our post.

Pricing for most of our services is based on the square footage of the property. We will verify the actual square footage on the county assessor's website and adjust the final invoice price if necessary when applying payment to the invoice. This may be disputed using an appraiser's square footage calculation.

For Invoiced Customers

  • All invoices are due within 24 hours upon receipt.
  • Any invoices unpaid after 30 days will have a $25 late fee added to the invoice. This fee will not be removed or waived.
  • After 60 days late, we will contact the broker and/or the owners for payment.

All credit card information provided will be kept on file on a secure banking software

Email Opt-In

You will automatically be opted into our email database to receive occasional emails from Rocket Lister about (new) products and services. You may unsubscribe at any time by clicking on the unsubscribe button at the bottom of the email(s) received.

We are not liable for damages that exceed the transaction value of rendered service(s).